Welcome to Blue MedicareRx!
Thank you for choosing Blue MedicareRx. You’re now part of a family backed by the Blue Cross and Blue Shield brand with a long-standing history of high-quality service and support. Here is information on what to expect and some tips to help you get the most value from your new Medicare Part D plan.
Welcome Letter and ID Card
Within a few days of acceptance into your new plan, you should receive a Welcome letter and your Member ID Card. Keep your card safe, and present it at your pharmacy to ensure you pay the correct amount for your medications based on your coverage.
If you do not receive your ID card on time or have misplaced it, call Customer Care and we’ll issue you a new card. You can also print a Temporary ID Card to use while you wait.
Blue MedicareRx Plan Materials
You’ll also receive the following materials outlining details of your new plan:
- Evidence of Coverage (EOC) – A reference booklet updated annually that explains your plan’s policies, services and benefits, and your rights and responsibilities as a beneficiary.
- Comprehensive Formulary – A partial list of brand and generic drugs covered by your plan, including information about Tiers and Formulary Restrictions.
- Pharmacy Network guide – A list of our network pharmacies in your area.
- New Member Welcome Guide – A guide specifically designed to help new Blue MedicareRx members learn about available services, tools and resources.
- Mail Service Pharmacy Order Form – Use this form to save money on many of your prescriptions and have them sent directly to you.
- Claim Form and Appointment of Representative Form – These forms will help you file a claim or assign a representative to manage your prescription coverage if necessary.
You can also download and print copies of these documents on our website or you can request a printed copy of your Evidence of Coverage, Pharmacy Directory, or Formulary if you need one.
Whether you are a new or continuing member, our transition process provides for smooth adjustment to plan requirements and changes.
- If, prior to joining one of our plans, you have been taking a drug we don’t cover, we will provide for temporary coverage. You can get a 30-day initial supply of the drug at a network pharmacy anytime during the first 90 days of your plan membership. After that, we might not continue to cover the drug, but we will send you a written notice to confirm this.
- This transition plan also applies to drugs you have been taking that have requirements such as prior authorization, quantity limits, or step therapy. As a new member, you can get an initial 30-day transition supply of these drugs at a network pharmacy.
Renewing and continuing members
- If a change to our drug list affects a drug you take, we’ll cover up to a 30-day refill during the first 90 days of the new plan year. After that, we generally won’t cover another supply of the same drug. This transition plan also applies to drugs that have restrictions such as prior authorization, quantity limits, or step therapy. To confirm this, we will send you a written notice.
Long-term care residents (both new and continuing members)
- If you live in a long-term care facility, we’ll cover up to a 31-day transition supply of drugs you’ve been taking. This applies whether you’re new to our plans or are affected by a change to our drug list. In addition, we’ll continue to cover drug refills for the first 90 days of your plan membership.
- If you’re past the first 90 days of membership, we’ll cover up to a 31-day emergency supply of a drug you’ve been taking. To get coverage after that, you and your doctor must request an exception by completing a Drug Coverage Determination Request Form available under documents.
Talk to your doctor
In cases where we don’t cover a drug you’ve been taking, you should talk with your doctor about switching to an alternative drug we do cover. If your doctor believes there are no appropriate alternatives on our drug list, you can request an exception by completing a Drug Coverage Determination Request Form available under documents. If the exception is approved, we will provide coverage for the drug you need for a specified period of time.